Shipping Policy

Shipping Policy — Matt’s Print Shop

Effective Date: 17/11/2025
Last Updated: 17/11/2025

At Matt’s Print Shop, we provide reliable Australia-wide shipping for all custom stickers, posters, signage, and printed products.
This policy explains how we handle dispatch, delivery, tracking, and lost or damaged parcels.

1. Order Processing & Production Time

All products are custom-made. Before we ship your order, it must go through:

1.1 Production Time

Standard turnaround: 48 hours from approval of print-ready files
Eco-solvent prints require 24 hours of outgassing before cutting
Complex or large orders may take longer (we will notify you if so)

1.2 When production begins

Production starts after:

Full payment is received
Artwork is approved (if applicable)

Processing time is separate from shipping time.

2. Shipping Methods

We currently offer the following options:

2.1 Australia Post (Australia-wide)

Standard Parcel Post
Express Post (faster delivery, not guaranteed)
Tracking included
Signature on delivery optional (fee applies)

2.2 Courier Services

Depending on your location and order size, we may ship via:

Interparcel
CouriersPlease
Aramex
Other courier partners

2.3 Perth Metro — Next-Day Delivery

Where available, we offer next-day courier delivery within the Perth metro area.
(Subject to courier availability and production timelines.)

2.4 Local Pickup — Midland, WA

Pickup is available by appointment only.
We will contact you when your order is ready.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

Order weight
Parcel size
Delivery address
Shipping method selected

Shipping fees are non-refundable.

4. Delivery Timeframes

Delivery estimates are provided by Australia Post or courier partners.

Typical estimates:

Standard Post: 3–8 business days
Express Post: 1–3 business days (metro-to-metro)
Perth Metro Courier: 1 business day
Remote/Rural Areas: May take longer

These are estimates only.
We cannot guarantee delivery dates once the parcel is handed to the carrier.

5. Tracking Your Order

Once shipped, you will receive a tracking number via email.

Tracking updates are managed by:

Australia Post
Interparcel
Courier networks

If tracking shows delays, please allow extra time during:

Peak seasons
Weather interruptions
Public holidays
Postal backlogs

6. Lost, Delayed, or Stolen Parcels

Once your parcel is handed to the carrier, delivery responsibility transfers to them.

6.1 Delayed Parcels

Carrier delays are outside our control and do not qualify for refunds.

6.2 Lost Parcels

A parcel is considered lost only when declared by Australia Post or the courier.
We will assist in lodging an investigation.

6.3 Stolen Parcels

If tracking shows “Delivered” but you cannot locate the parcel:

Check around your property
Check with neighbours
Contact the carrier directly

We cannot replace or refund orders marked as "Delivered".

6.4 Insurance

Insurance is recommended for high-value orders.
Contact us if you would like to arrange insured shipping.

7. Incorrect Shipping Information

Please double-check your address at checkout.

Orders shipped to an incorrect address due to customer error are not eligible for:

Refund
Free replacement
Free reprint

We can reprint your order at a discounted rate (materials + labour only).

8. Damaged Parcels

If your parcel arrives damaged:

Take photos of the item and packaging immediately
Contact us within 7 days of delivery
Email photos and description to admin@mattsprintshop.com.au

We will assess and determine whether a replacement is required based on evidence.

9. International Shipping

We currently do not offer international Shipping.

10. Split Shipments

If your order contains multiple items of different sizes or materials, we may ship them in separate packages.
You will receive tracking details for each parcel.

11. Contact Us

For questions about shipping, delivery, or dispatch times, contact:

Matt’s Print Shop
Midland, WA
Email: admin@mattsprintshop.com.au
Phone: 0425 138 657