Privacy Policy

Privacy Policy — Matt’s Print Shop

Effective Date: 17/11/2025
Last Updated: 17/11/2025

1. Introduction

Matt’s Print Shop (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or interact with our services.

By using our website or services, you agree to the practices outlined in this policy.

2. Information We Collect

We collect personal and non-personal information to process orders, provide customer support, and improve your experience.

2.1 Personal Information

Information you provide directly, such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Payment information (processed securely — we never store card details)

  • Uploaded artwork, images, or files for custom printing

2.2 Automatically Collected Information

When you browse our website (hosted on Shopify), the platform automatically collects:

  • IP address

  • Browser type and device information

  • Pages visited and navigation behaviour

  • Cookies and usage data

  • Shopping cart interactions

2.3 Information from Messages & Enquiries

If you message us via email, our website, or social platforms (e.g. Facebook or Instagram), we may collect:

  • Your name or username

  • The content of your messages

  • Any files or images you send

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Communicate with you (order updates, quotes, support)

  • Contact you regarding design approvals or artwork issues

  • Improve our website and customer experience

  • Prevent fraud or misuse of services

  • Send marketing emails only if you choose to opt in

We do NOT sell or rent your information to third parties.

4. Sharing Your Information

We only share your personal information when necessary to operate our business.

4.1 Shopify (Website Platform)

Our online store is hosted on Shopify.
Shopify stores and processes your information securely under their Privacy Policy and terms of service.

4.2 Payment Processors

Depending on your checkout choice, your information may be processed by:

  • Shopify Payments

  • PayPal

  • Other approved payment gateways

We do not store credit card information.

4.3 Shipping Carriers

To deliver your order, we may share your details with:

  • Australia Post

  • Interparcel

  • Other third-party couriers

4.4 Service Providers

We may share limited information with trusted providers such as:

  • Email marketing platforms

  • Print-on-demand or engraving partners (when applicable)

  • IT or technical support services

These providers only receive what’s necessary for them to perform their work.

5. Artwork & File Handling

When submitting artwork for printing:

  • Files are stored securely

  • Files may be retained to help with future reorders

  • You may request deletion of your files at any time

We take reasonable steps to protect your uploaded files, but you acknowledge that digital transmission cannot be fully guaranteed.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Maintain your shopping cart

  • Improve website function

  • Track analytics and performance

  • Offer a personalised browsing experience

You can control or disable cookies in your browser settings, but some features may not function correctly.

7. Data Storage & Security

We take your privacy seriously and follow industry best practices.

Your data is stored through Shopify’s secure servers, which include:

  • Encrypted storage

  • Secure firewalls

  • Access control systems

We take reasonable steps to protect your information from loss, misuse, unauthorised access, disclosure, or alteration.

8. Your Rights (Australia)

Under the Australian Privacy Act and Australian Consumer Law, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your information

  • Request deletion of your personal data (where legally applicable)

  • Opt out of marketing communications at any time

To request any of the above, email:
admin@mattsprintshop.com.au

9. Data Retention

We keep your information only for as long as needed to:

  • Fulfil your order

  • Meet legal or accounting obligations

  • Provide customer service

  • Support future reorders (if applicable)

You may request we delete your files or personal information at any time, unless we must retain it under Australian law.

10. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.
We encourage you to review their policies before interacting with them.

11. Children’s Privacy

We do not knowingly collect personal information from children under 13.
If you believe we may have collected such information, contact us immediately.

12. Changes to This Privacy Policy

We may update this policy occasionally.
Any changes will be posted on this page with an updated date.
Continued use of our website indicates acceptance of the updated terms.

13. Contact Us

For questions or requests related to this Privacy Policy, contact:

Matt’s Print Shop
Midland, WA
Email: admin@mattsprintshop.com.au
Phone: 0425 138 657
Website: mattsprintshop.com.au